Worked on design initiatives for clients such as Intel, Microsoft, AT&T, Alcatel, Tribune Interactive, and more. Identified and explored opportunities for innovation utilizing design trends, human behavior, ethnographic research, and realizing the potential in nascent technologies. Created solutions across entertainment, productivity, casual computing, digital marketplace, and other verticals that are brand-aware, and driven by user insight and behavior. Engaged in design research for major frog accounts, defined international research targets, led interviews with both consumer and professional participants, and synthesized broad sets of ethnographic research data to inform and inspire subsequent design work.

Developed the Xbox 360 console UI and numerous Xbox LIVE features, including revisions delivered over Xbox LIVE in subsequent years after launch. Helped define the production workflow for building Xbox 360 applications, and solved critical issues that enabled the console to launch on schedule. Managed sound design for the Xbox 360 console UI. Designed the sound interaction experience for the Xbox 360 Wireless Headset, which was nominated for best hardware by the E3 2006 game critics awards. Launched the Fall '05 Xbox.com redesign to widespread and critical acclaim, winning a Webby award for Best Community. Worked on several stealth projects, conceptual design work, and much more.

Designed and maintained information architecture diagrams, UI flows, and other documentation for Microsoft's Zune player. Helped design the PC software setup experience, Zune ID account creation, and account management UX.

Lead designer developing 4 Amazon products including Checkout by Amazon, Amazon PayPhrase (one patent), and more. Resident user experience expert and advocate for awareness and adoption of user-centered design principles, process, and practice within the organization. Regularly met with and presented work to executive leadership. Created and maintained wireframes, user flows, prototypes, high-fidelity mockups, and other documentation. Worked with usability to define testing schedules and coordinate prototyping efforts. Worked across teams and disciplines to create a detailed vision for the product portfolio, and worked to improve offerings that pre-dated my involvement with the organization.